At Luvelli Studio, we're committed to getting your order to you quickly, safely, and reliably. We offer free shipping on every order and work exclusively with trusted, fully tracked carriers so you can shop with confidence.
Orders placed before 5:00 PM are dispatched the same day. Orders placed after 5:00 PM are dispatched the next business day. As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.
Once your order has been dispatched, delivery takes 2 to 5 business days. Delivery times may vary slightly depending on your location and carrier volumes. In the rare event of an unexpected delay, we'll notify you by email right away.
Orders are shipped to the address entered at checkout. To avoid delays or lost parcels, please double-check your delivery details before completing your purchase. If you notice an error, contact us immediately at info@luvellistudio.com and we'll do everything we can to correct it before dispatch.
Once an order has been shipped, the delivery address can no longer be changed. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense. Luvelli Studio cannot be held responsible for delays or losses caused by an address error made at checkout.
If a parcel is not collected within the carrier's holding period (generally 5–7 days), it will be returned to us. Returned parcels can be reshipped at the customer's expense. We're unable to refund orders that are refused or left uncollected without prior notice.
If a delivery issue arises (recipient absent, address not found), we kindly ask you to work with the local carrier to arrange redelivery or release the parcel from storage. Prompt cooperation is the fastest way to get your order to you.
You can modify or cancel your order while it is still being processed. Once an order has been handed over to the carrier, it can no longer be cancelled — but our team is always happy to help you with the next steps.
For anything related to your shipping or order, email us at info@luvellistudio.com. Our team replies within 24–48 hours.
