Return Policy

At Luvelli Studio, your satisfaction is our top priority. We want you to love what you ordered — but if something isn't quite right, you may return your item within 30 days of receipt, provided the conditions below are met.

1. Return Conditions

To be eligible for a return, items must meet the following conditions:

• The product must be unused, undamaged, and in its original condition.
• The original packaging must be present and intact.
• Intimate or hygienic items can only be returned if they are still sealed or can be shown to be unused.
• Items showing signs of use, damage, stains, or odours caused by the customer cannot be accepted.
• Every return must be sent with a tracking number and proof of shipping.
• A return must be requested by email at info@luvellistudio.com before the item is sent back.

Returns sent without prior notification cannot be processed.

2. How to Return – 3 Simple Steps

Step 1 – Request: Email us at info@luvellistudio.com. You'll receive a return form and full instructions.

Step 2 – Ship: Pack the item carefully, include the return form, and send it with a tracking number. Keep your shipping receipt.

Step 3 – Refund: Once we receive and inspect your return, we'll process your refund within 7–14 days to your original payment method.

3. Return Address & Costs

After your return request is approved, we'll send you the correct address and detailed instructions. All returns are sent to and processed in the Netherlands.

• Free returns on all orders of £99.95 and above — we cover the return shipping.
• For orders under £99.95, return shipping is arranged and paid by the customer.
• International returns may involve higher shipping costs.

If you'd prefer, we're always happy to offer store credit or a discount on a future order instead of a paid return.

4. Damaged or Incorrect Items

If your item arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at info@luvellistudio.com and include:

• Clear photos of the defect or wrong item
• Your order number
• A short description of the problem

In these cases we'll always make it right — usually with a replacement, at no cost to you.

5. A Mindful Choice

We encourage thoughtful ordering to reduce unnecessary returns — it's better for you and kinder to the planet. Where possible, we're glad to offer alternatives such as store credit or a discount on your next purchase.

6. Frequently Asked Questions

How do I request a return? Email info@luvellistudio.com and we'll send you a return form and instructions.

Can I try an item on and then return it? Yes — as long as it's still in like-new, unused condition.

Where do I send my return? To our return facility in the Netherlands. We'll give you the exact address with your instructions.

When will I get my refund? Within 7–14 days after we receive and verify your return.

Who pays for return shipping? Returns are free on orders of £99.95 and above. For orders under £99.95, the customer covers return shipping — or you can choose store credit or a discount instead.